Our Commitment

At Herontroy Plantation Casino Hotel, we are committed to promoting responsible gaming practices and providing a safe, regulated environment for our guests. We believe that gaming should always be an entertaining leisure activity, not a means of generating income or escaping problems.

Responsible Gaming Guidelines

We encourage all our guests to follow these responsible gaming principles:

• Gambling should be for entertainment purposes only
• Gambling should be done with money you can afford to lose
• Set time and money limits before playing
• Never chase losses
• Don't gamble when you're upset, stressed, or depressed
• Balance gambling with other activities
• Don't view gambling as a way to make money

Age Restrictions

All guests must be at least 21 years of age to enter the casino or participate in any gambling activities at Herontroy. We strictly enforce this policy and require valid government-issued photo identification from anyone who appears to be under the age of 30.

Self-Exclusion Program

We offer a voluntary self-exclusion program for guests who wish to restrict their access to our casino. Options include:

• Temporary exclusion (6 months, 1 year, 3 years)
• Permanent exclusion

To enroll in our self-exclusion program, please speak with a member of our Responsible Gaming team or visit the Security desk.

Limit Setting

We offer tools to help you manage your gambling activity:

• Time limits on play
• Spending limits on your player's card
• Restrictions on check-cashing privileges
• Exclusion from credit accounts
• Exclusion from promotional mailings

Signs of Problem Gambling

Please be aware of these warning signs that may indicate problem gambling:

• Gambling longer than planned
• Gambling until your last dollar is gone
• Using gambling to escape worry or trouble
• Neglecting work, family, or personal needs because of gambling
• Arguments with family or friends about gambling behavior
• Borrowing money to gamble or pay gambling debts
• Lying about the amount of time or money spent gambling
• Feeling remorse after gambling

Seeking Help

If you or someone you know may have a gambling problem, the following resources are available for support:

• National Problem Gambling Helpline: 1-800-522-4700
• Gamblers Anonymous: www.gamblersanonymous.org
• National Council on Problem Gambling: www.ncpgambling.org

Our Responsible Gaming staff are also available 24/7 to provide resources and support. Please contact [email protected] or speak with any casino manager for assistance.

Employee Training

All Herontroy Casino employees receive comprehensive training on responsible gaming practices, how to identify signs of problem gambling, and how to provide appropriate resources to guests who may need assistance.

Contact Us

If you have any questions about our Responsible Gaming program, please contact us at [email protected].